There might be an issue with your operating system or web browser or a faulty cable or a malfunctioning switch/wifi router/access point.
To troubleshoot your connection, please try to do the following steps:
Restart your PC/laptop or network switch or wifi router/access point
Disconnect your wifi router temporarily if you have any
Check if the network cable is properly connected to your device if you are using a wired connection
Check if your wireless adapter driver is updated if you are using a wireless connection
Otherwise, if the problem persists, please contact ITC through e-mail regarding your Internet connection.
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